Amadeus Jewels

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FAQ

Got questions? Check out our FAQs for quick answers about our products and services.
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Amadeus Jewels sourcing team has vast experience in sourcing minted gold bars
from its close alliance of renowned precious metal refinery & assaying office in Dubai, the Middle East & Europe.

As an investment, customer should buy gold bar or bullion when the price is low to enjoy capital appreciation when gold price rises. Prices tend to rise during times when US Dollar is weak and general economic instability.
We only offer buy back for gold bar or gold coin products sold by us and we require 1 day advance notice and by appointment only. Buy back can only be offered on bank business working days and subject to gold price of the day for the transaction with a deduction of minting cost (based on gold price of the day) and upon confirmation of the weight. This is due to the cost to be incurred by us for melting and re-minting the gold bars plus logistics and security cost.

You can order from our e-commerce website at www.amadeusjewels.com and delivery will take between 2-5 working days upon successful payment received by us. For purchase value above RM40,000.00 please contact us directly for purchase arrangement.

Our products are certified by our alliance assay office in Dubai and we ensure the genuinity upon arrival by testing it again with our XRF analyser before we put our products for sale. Each product carries a serial number which can be verified with us on whether it was sold by us or other locations. Our gold bars are sealed in a security case for easy safe keeping. Gold bars kept in its original form without tempering on the security case will hold its weight and have better resale value.

Customers may sell the gold bars or coins purchased from us to other goldsmith shops or jewellery retailers but subject to their respective terms and conditions. It is best to sell to reputable gold dealer and to present it with the original certificate or security case. Tempered security case item will subject to higher deduction on value depending on the condition of the gold product presented to us for buy back. We reserve our rights not to accept buy back if the gold item/s presented to us are not in its original security case and tempered with.

Anti-Money Laundering/Counter Financing of Terrorism (AML/CFT) Policy

We take financial safety seriously. Find out how we stay compliant and protect our business.
AMLA Policy